Shipping & Returns Policy

This Shipping & Returns Policy applies to purchases made through https://embeauty.com (“Website”) and is part of the Terms and Conditions of Em Beauty Nail & Supply (“Company,” “we,” “our,” or “us”).

If you have questions, please contact us at (801) 844-1480.

SHIPPING POLICY

1. Order Processing

  • Orders are processed within 1–3 business days, excluding weekends and holidays.

  • Orders placed after business hours may be processed the next business day.

  • During peak seasons or promotions, processing times may be slightly extended.

You will receive a confirmation email once your order is placed and a separate notification once your order has shipped.

2. Shipping Methods & Carriers

We ship using reputable national carriers. Shipping options and rates are displayed at checkout.

Delivery time estimates are provided by the carrier and are not guaranteed.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order weight

  • Package size

  • Shipping destination

  • Selected shipping speed

We reserve the right to adjust shipping rates if an order is incorrectly calculated due to system error.

4. Risk of Loss

All purchases are made pursuant to a shipment contract. This means:

  • Risk of loss and title pass to you upon delivery to the carrier.

  • We are not responsible for delays, lost, stolen, or damaged packages caused by the shipping carrier.

If your package is marked delivered but not received, you must contact the carrier directly to file a claim.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

  • Incorrect address

  • Incomplete address

  • Refused delivery

Additional shipping charges may apply to reship the order.

6. Damaged Shipments

If your order arrives visibly damaged:

  1. Take photos of the packaging and product immediately.

  2. Contact us at (801) 844-1480 within 48 hours of delivery.

We may require documentation to assist in filing a carrier claim.

RETURNS POLICY

7. Return Eligibility

Due to the nature of beauty, cosmetic, nail, and personal care products, all sales are final. For health, hygiene, and safety reasons, we do no accept returns, exchanges, or offer refunds on any products once they have been purchased. Pleasse inspect your order upon receipt. If you receive: 

A damaged item, a defective item, an incorrect item, please contact us within 7 days of receiving your order. Contat us and include your order number, and clear photos of the issues, and our customer service team will review your claim and work to resolve it as quickly as possible. 

8. Professional Use Products

Many products sold by Em Beauty Nail & Supply are intended for professional use.

Due to hygiene and contamination concerns, opened professional products may not be eligible for return.

Customers assume responsibility for verifying product suitability before purchase.

9. Return Process

To initiate a return:

  1. Contact us at (801) 844-1480.

  2. Provide your order number and reason for return.

  3. Wait for return instructions before shipping items back.

Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless the item was defective or incorrect.

10. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

  • Shipping costs are non-refundable unless the return is due to our error.

11. Exchanges

We may offer exchanges for defective or damaged products, subject to availability.

If the product is no longer available, a refund may be issued instead.

12. Order Cancellations

Orders may only be canceled before they are processed and shipped.

Once shipped, orders must follow the return process outlined above.

13. Contact Information

For shipping or return inquiries:

Em Beauty Nail & Supply
Website: https://embeauty.com
Phone: (801) 844-1480